Shipping and Delivery

Shipping & Delivery

Delivery and receiving your goods

How is my order shipped to me?

We want your online experience to be enjoyable, simple and successful. To that end, we exclusively ship to our international customers with UPS, the world's largest package delivery company. Thanks to our exclusive partnership with UPS, we are able to provide our international customers with quality and fast shipping services, tracking of packages, and ensured delivery at very low costs.

What are your shipping rates and how long do orders take to arrive?

Once we have received your order, we will dispatch it to you within the stated time for each product (usually within 24/48 hours, for most of our products). The delivery delay and shipping rates for each country is detailed in the table below

Zone	Countries	Delivery Time	0,5kg (1,1 lbs)	1kg (2,2 lbs)	1,5kg (3,3lbs)	2kg (4,4 lbs)	3kg (6,6 lbs)	4kg (8,8 lbs)	5kg (11 lbs)	8kg (18 lbs)	10kg (22 lbs)	>+ 10kg (4lbs)
Europe 1	Belgium, Luxembourg, Netherlands	24 hours	9.90 €	9.90 €	10.90 €	10.90 €	12.90 €	12.90 €	14.90 €	28.90 €	28.90 €	39.90€
Europe 2	United-Kingdom, Germany, Italy, Spain,	48 hours	11.90 €	11.90 €	13.90 €	13.90 €	16.90 €	16.90 €	17.90 €	31.90 €	31.90 €	37 €
Europe 3	Austria, Denmark, Ireland, Portugal	48 hours	13.50 €	13.50 €	14.90 €	14.90 €	17.90 €	19.90 €	19.90 €	35.90 €	35.90 €	349.90 €
Europe 4	Finland, Sweden, Czech Republic, Hungary, Poland, Slovakia, Slovenia,	3 days	20.90 €	20.90 €	21.90 €	21.90 €	22.90 €	22.90 €	23.90 €	49.90 €	49.90 €	59.90 €
Europe 5	Switzerland, Norway	3 days	17.90 €	21.50 €	24.90 €	24.90 €	26.90 €	26.90 €	27.90 €	33.90 €	33.90 €	43.90 €
Europe 6	Greece, Romania, Bulagaria	72 hours	23.90 €	23.90 €	25.90 €	25.90 €	27.90 €	27.90 €	28.90 €	52.90 €	52.90 €	60 €
Eastern Europe	Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Faroe Islands, Iceland, Macedonia, Romania, Russian Federation, Ukraine	72 hours	27 €	33 €	36 €	40 €	47 €	53 €	59 €	77 €	89 €	116 €
North America	United-States, Mexico, Canada, Puerto Rico	24/48 hours	20.90 € (US$ 30)	21.90 € (US$ 32)	24.90 € (US$ 34)	26.90 € (US$ 38)	29.90 € (US$ 43)	31.90 € (US$ 45)	34.90 € (US$ 47)	39.90 € (US$ 55)	43.90 € (US$ 66)	53.90 € (US$ 79)
Asia, Africa and America 1	Japan, Hong Kong, Singapore, Korea, Philippines, South Africa, Taiwan, Thailand, Turkey, Jamaica, Cayman Islands, Bahamas	48 hours	24.50 € (US$ 33)	29 € (US$ 39)	32.80 € (US$ 45)	36.5 € (US$ 26)	42.90 € (US$ 49)	47.90 € (US$ 65)	52.50 € (US$ 71)	67 € (US$ 91)	76 € (US$ 103)	99 € (US$ 134)
Asia, Africa and America 2	Israel, Australia, New Zealand, Argentina, Brazil, China, India, Venezuela	48/72 hours	24.90 € (US$ 34)	30.90 € (US$ 42)	35.15 € (US$ 48)	39 € (US$ 48)	46.90 € (US$ 53)	52.90 € (US$ 72)	59.90 € (US$ 81)	77.90 € (US$ 106)	89.90 € (US$ 122)	117 € (US$ 160)
Asia, Africa and America 3	Uruguay, Peru, Paraguay, El Salvador, Ecuador, Costa Rica, Columbia, Chile, Bolivia	4 days	26 € (US$ 35)	31 € (US$ 42)	40 € (US$ 54)	40 € (US$ 54)	49 € (US$ 66)	55 € (US$ 75)	61 € (US$ 83)	78 € (US$ 106)	91 € (US$ 124)	118 € (US$ 160)

How can I track my package ?

Once your order is shipped, you will immediately receive an e-mail from Blue Dragon/UPS confirming shipment. It will provide you your tracking number and scheduled delivery date.

What if I am not home when a delivery is attempted ?

A UPS InfoNotice is left by the UPS driver to indicate that a delivery has been attempted and UPS will make up to three delivery attempts, excluding Saturdays, Sundays, and holidays.

What time will the next attempt be made?

If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver will have indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.

There were three attempts made to deliver my shipment, but I was not at home. What happens to my shipment now?

UPS will hold your shipment for five business days at the nearest UPS center. If the shipment is not picked up within five business days, it will be returned to the sender and a postcard will be sent to the consignee.

How can I plan ahead to receive my shipment on the first delivery attempt?

To receive your shipment on the first delivery attempt, track the shipment and leave a note for the driver on the scheduled delivery day. The note can instruct the driver to either leave the shipment, or, if a signature is required, deliver it to a neighbor who is home during the day. Other options include having shipments sent to an address where someone is available during the day.

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